隐私政策
Last updated: October 2026
KEarrings.com ("we", "us", "our") is the online store of SEOUL STREET, a fashion accessories retailer based in Johor Bahru, Malaysia. This Privacy Policy explains what personal information we collect when you visit or buy from KEarrings.com, how we use it, and the choices you have. We handle personal data in line with Malaysia's Personal Data Protection Act 2010 (PDPA).
1. Information we collect
- Order and account details: your name, email address, phone number, delivery and billing address, and the items you order.
- Payment information: payments are processed securely by our payment service providers at checkout. We do not store your full card details on our own systems.
- Messages you send us: emails or messages you send to support@kearrings.com, including return or exchange requests.
- Email sign-up: your email address, if you subscribe to receive news about new arrivals.
- Website usage information: technical information such as your device type, browser, IP address, pages viewed and approximate location, collected through cookies and similar technologies provided by our online store platform.
2. How we use your information
- To process and deliver your orders, send order confirmations and tracking details, and handle returns, exchanges and refunds (including store credit).
- To answer your questions and provide customer support.
- To send you news about new arrivals, only if you have subscribed. You can unsubscribe at any time using the link in our emails.
- To keep our website secure, prevent fraud and spam, and improve our products and website.
- To meet our legal and accounting obligations.
3. Who we share information with
We do not sell your personal information. We share it only with service providers who help us run the store, and only as needed:
- our online store platform (Shopify), which hosts the website and checkout;
- payment service providers, to process your payment;
- delivery companies (such as DHL eCommerce), to deliver your order and provide tracking;
- tools that help protect our forms from spam (such as hCaptcha).
We may also disclose information where required by law or to protect our rights.
4. Cookies
Our website uses cookies and similar technologies that are necessary for the store to work (for example, to keep items in your cart) and to understand how the website is used. You can control or delete cookies in your browser settings. If you block cookies, some parts of the website may not work properly.
5. International transfers
Our online store platform and some service providers may store or process data on servers outside Malaysia. When this happens, we take reasonable steps to ensure your information is protected.
6. How long we keep your information
We keep your information only for as long as needed to provide our services, to meet legal, tax and accounting requirements, and to resolve disputes.
7. Your rights
You may ask us to access the personal information we hold about you, to correct it if it is inaccurate, or to stop using it for marketing. To make a request, please email support@kearrings.com. We may need to verify your identity before responding.
8. Security
We take reasonable steps to protect your information from loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure.
9. Children
Our website is not directed at children under 13, and we do not knowingly collect personal information from them.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the date it was last updated.
11. Contact us
If you have any questions about this Privacy Policy, please contact us at support@kearrings.com.