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At KEarrings.com, we sell quality jewellery at reasonable prices and strive to give our customers 100% satisfaction. If the item you received is unsatisfactory, we are happy to accept returns within 7 working days of delivery. Please email support@kearrings.com.

What is an unsatisfactory item?

• Product in the wrong colour.
• Product with a manufacturing defect.
• Wrong product that was not in your order.

Please note

• Items must be unworn and undamaged, returned with tags still attached and in the original packaging provided.
• Sale and clearance items are not returnable.
• Dissatisfaction such as the jewellery not suiting you (too small, too big, too short, too long, etc.) is not accepted as a reason for return.
• Material and quality opinions are subjective and are not considered defects.
• Removable dirt is not considered a defect.

How do I return my item?

Please email support@kearrings.com within 7 working days of receiving your order and include the following details:

• Order number
• Contact number
• Product(s) to return or exchange

Once we receive your request, we will contact you within 3 working days with further instructions.

Refund in the form of store credit

Returned items are refunded as store credit of the same value, with no expiry date.

Stock availability

KEarrings.com makes every effort to ensure the online boutique reflects current stock. Occasionally an item shown as available may be out of stock. If an item you ordered is out of stock, you will be refunded the same amount as store credit.

If you have any questions, please contact us at support@kearrings.com.